[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “TREAT OLDER CUSTOMERS LIKE YOUR GRANDPARENTS”
Bottom Text: “BELOVED BY THE ELDERLY”]This doesn’t work for everyone, but I have found that treating elderly customers as I would my own grandparents improves my attitude and customer service for that demographic a lot. It’s not exactly a universal cure-all, but it makes me more conscious of how heavy a bag for a little old lady can be, less impatient when someone is moving slowly, etc. If I can be patient for my grandma, I can be patient for this grouchy old man.
Several people have rather taken my attitude to heart, too. Last week I ran into one of my regulars on the street and she scolded me for not wearing a hat!
^That is simply adorable.